Paiements and orders
I just ordered So Jennie Paris, how long will it take to receive my delivery?
First of all, thank you for your order! It is usually processed by our services within a maximum of 72 hours following the payment. To this order preparation time, you must add a few days delivery by our partner SoColissimo. In Metropolitan France, you will receive your order within a week. Outside France, please allow a few extra days. If your order is still not delivered, contact us via the form.
I don't live in France, can I have So Jennie delivered?
We can deliver in the DOM-TOM and in Europe from 72 hours after shipment.
If your address is not covered by our delivery services, please contact us.
I would like delivery to a parcel pickup point but I don't live in France, is it possible ?
You can choose delivery to a parcel pickup point in more than 40 countries with Colissimo. Fill in your address to choose the nearest pickup point.
If you can't find your address, please contact us
I want to give So Jennie Paris as a gift and have it delivered directly to the person's home, what should I do?
You can enter a different delivery address from the billing address. If you don't have a So Jennie account, when you confirm your order, fill in your information and check "ship to a different address" then fill in the delivery address for that order.
The product received does not match my order, what should I do?
For all non-conformity issues, please let us know by email to firstname.lastname@example.org
Any claim not made in the rules defined above and within the time limits could not be taken into account.
How can I track my order ?
You can track your order on the website of la poste.fr using your order number.